Email to Case - Email Based

  • Utilize the 30% of the time your agents spend on checking emails and creating cases in CRM.
  • Our Smart tool automatically creates leads and cases from email.
  • The tool analyzes the content of the email, and certain other parameters, and created a lead or a case in CRM.

    Email to Lead - Email Based

  • Utilize the 30% of the time your agents spend on checking emails and creating cases in CRM.
  • Our Smart tool automatically creates leads and cases from email.
  • The tool analyzes the content of the email, and certain other parameters, and created a lead or a case in CRM.

    Plug-ins for Gmail, Outlook, Office 365

  • Wonder whether the lead checked your email, or just deleted it?
  • Get all real time email tracking, and follow up with your customers with confidence.

    Productivity Meter

  • The Calendar sync feature lets you seamlessly sync between your salesforce calendar with email calendar.
  • Use the one you prefer and never spend time keeping a track of the two.

    Email Templates

  • Create and schedule smart email templates.
  • Create a standard template for the entire organization or custom agent wise templates

    Create SalesForce Records from Mail Box

  • Seamless Integration with the tools you work with.
  • Work in your mailbox, or CRM...it's your choice.
  • Get it all in both.

    Calendar Share

  • The Calendar sync feature lets you seamlessly sync between your salesforce calendar with email calendar
  • Use the one you prefer and never spend time keeping a track of the two

    Mail Box inside SFDC

  • The Calendar sync feature lets you seamlessly sync between your salesforce calendar with email calendar.
  • Use the one you prefer and never spend time keeping a track of the two.

    Mail Merge

  • Wonder whether the lead checked your email, or just deleted it?
  • Get all real time email tracking, and follow up with your customers with confidence.

    Email to Case - Content Based

  • The Calendar sync feature lets you seamlessly sync between your salesforce calendar with email calendar.
  • Use the one you prefer and never spend time keeping a track of the two.

    EMail to Lead - Content Based

  • Wonder whether the lead checked your email, or just deleted it?
  • Get all real time email tracking, and follow up with your customers with confidence.

    Email Tracking

  • Track Emails, and stay one step ahead of your customers in the fast moving world

    Content Based - Auto Case Type assignment

  • Wonder whether the lead checked your email, or just deleted it?
  • Get all real time email tracking, and follow up with your customers with confidence.

    Sentiment Analysis

  • Sentimeter:
  • Are your customers really happy with your service?
  • Now there is a way to actually measure that!

    Smartform Templates

  • Wonder whether the lead checked your email, or just deleted it?
  • Get all real time email tracking, and follow up with your customers with confidence.

    Cognitive Auto Reply

  • Auto Reply:
  • The Bot, Zoe, reads through emails and recognize which reply template to be used.
  • If the email falls into any one of the template on she is trained, she will reply to the email, within seconds.

    Customer Score

  • Power Lead Scoring technology ensures the most effective conversion rate.
  • We use advanced AI algorithms that calculate the customer propensity to buy your products, just as an expert would do, using parameters such as age, location, compensation, interests, buying patterns, their activities on the web, etc

    Summarizer

  • Why spend your precious time skimming through long emails?
  • We know that customer emails are very important.
  • Hence, let our AI Bot, Zoe, read through your emails and summarize them for you, capturing the point of you email.
  • You can read through the summary, or just listen to it.

    Social Footprint

  • In today's world, every lead has a social footprint, designation, income bracket, location.
  • All of which could be useful information in converting lead to sale.Our technology enables you to get this information within Salesforce and within your mailbox, so that you can decide which lead to go after first!
  • Our Bot Zoe, searches through the web for all the available social profiles of your leads and contacts.
  • Additionally, it also validates the contact information, saving the cost and time your agents spend on reaching out to incorrect contact numbers.

    Contact Detail Verification

  • verify email ID and phone number of leads before spending time on an incorrect contact.